It’s a small thing, but I think it’s the difference between an honorable/trustworthy company versus one that, well, I guess is in the middle of the road or one that isn’t.
I bought a car from them, but one issue it had was that the keyhole didn’t do anything. I could twist it both ways, but it wouldn’t do anything. I brought it in after about 6 months because I finally got around to doing something about it, and the problem was that the lock was disconnected to the actuator.
They assumed responsibility for the mistake over the call without me prompting it. I wasn’t sure if I needed to pay or not, but when I went to pick up my car, the front desk guy didn’t even discuss payment, he just gave me my key and receipt and I was on my way. I confirmed it was free when I looked at the receipt.
Great service.
Thank you. We all make mistakes. We proved it to be true that if you do the right thing and prioritize that over money, the money will come!
- Affordable Car Care Llc